Website Design Services
For website design services referring to the Business Website and the Online Store packages, we offer a 30 day refund period. If you wish to cancel the service that you have purchased within that time, please contact us and we will arrange a refund. Please note that we may use the created website design for our Demo Website. Please note that at our discretion we may have to charge for services used within that period, which will be charged at a proportional rate relative to the duration of the contract.
Hosting Services
For website hosting services, we offer a 30 day refund period. If you wish to cancel the service that you have purchased within that time, please contact us and we will arrange a refund. Please note that at our discretion we may have to charge for services used within that period, which will be charged at a proportional rate relative to the duration of the contract.
Domain Name Services
For domain services, we follow the domain name registrar refund policy. If you wish to cancel the service that you have purchased within that time, please contact us and we will contact the domain name registrar which we registered the domain name with. Refund will be or will not be issued according to the domain name registrar refund policy. Please note that at our discretion we may have to charge for services used within that period, which will be charged at a proportional rate relative to the duration of the contract.
Before you order a domain name please contact us and ask which domain name registrar we will be using so you read its refund policy.
SSL Certificate Services
For SSL certificate services, we follow the certificate issuer refund policy. If you wish to cancel the service that you have purchased within that time, please contact us and we will contact the certificate issuer which we registered the SSL certificate with. Refund will be or will not be issued according to the certificate issuer refund policy. Please note that at our discretion we may have to charge for services used within that period, which will be charged at a proportional rate relative to the duration of the contract.
Recurring Payments
Should you enable recurring payments either using the Paypal Subscription service or any other subscription service, we will notify you 10 days before a payment is due to be taken. Should you wish to prevent the payment from being taken, please login to Paypal or the other subscription service and cancel the payment agreement, or contact us and ask us to cancel the payment agreement. Should the payment already be taken and you wish to cancel the service and receive a refund, you have 30 days for hosting services and the defined refund days of the domain name registrar for domain name services after the payment date to notify us of your wish to cancel the service.
Commissioned Work
Should you commission us to design, program, develop or otherwise create a piece of work for you, we will invoice you on completion of the work. On invoicing, we allow 10 days for payment of the invoice. If there are any issues with the work completed, you must notify us of the issues within the 10 days, and we will attempt to resolve the issue. Should this not be possible, we may at our discretion offer a partial or full refund on the completed work.
Since digital requirements and standards change continuously, while we endeavour to make sure that the completed work is correct and bug free, we cannot guarantee this, and cannot offer refunds or repairs for issues or vulnerabilities disclosed in the future, unless the issue is directly related to the work carried out. For example, we cannot offer refunds for commissioned work being incompatible with future versions of required software, or newly discovered vulnerabilities in software that we use.
None of the above affects your statutory rights.
Delivery And Returns
Since we do not generally provide physical goods, we only provide services, our products and services do not generally need shipping. Should any products need delivery, we will discuss shipping terms prior to taking payment.